Returns will only be accepted with a return authorization number. To obtain an authorization number, please contact Customer Service at (713) 487-4661. The customer is responsible for all shipping and handling charges on returned tires. Tires that have been mounted and driven are not eligible for return. Returns are only accepted within 30 days from the date of purchase.
FREQUENTLY ASKED QUESTIONS
WHAT IS TREADWRIGHT'S RETURN POLICY?
WHERE CAN I FIND MORE INFORMATION ABOUT YOUR WARRANTY?
WHAT IS A BEAD-TO-BEAD (B2B) REMOLD TIRE?
The B2B is one of our new, 100% Branded, TreadWright Tires meaning that it is what we call a "Bead-to-Bead" tire. This means that when we make the remolded tire we remove the existing rubber down to about 3-6mm remaining on the recycled casing. The rubber is removed from the inside bead, across the sidewall of the tire, across the tread of the tire, all the way to the outer bead. We then replace the rubber from "Bead-to-Bead" applying 6mil rubber on the sidewalls and multiple plys of rubber on the tread. When the tire is remolded, not only does it press a new tread but, it also re-brands the sidewalls with TreadWright. This provides a new finished look as well as increased sidewall strength. A non-B2B is a tire that is a "tread only" remold and the sidewalls will still show the original casing's manufacturer. If you purchase a non-B2B tire we will match the casing manufacturer so that you have the same brands for your set of tires. For full manufacturing process - Visit Here
HOW LONG WILL YOUR TIRES LAST?
We use commercial grade rubber compounds on all of our tires. This compound has approximately 30% natural rubber, leading to higher mileage and better wear characteristics. Our rubber is rated at 40K miles for AT tires. Mud terrain tires will wear faster than all-terrain tires due to the open nature of the tread design.
CAN I TOW WITH YOUR TIRES?
Yes, in fact, a vast majority of the farm and ranch community who purchase our tires tow on a regular basis. The important thing to remember when towing with any tire is to make sure your air pressure is adjusted properly for the load capacity you are towing. The number one cause of the tire failures that you see on the highway (both new and remolded) is under-inflation and overloading. Always follow the tire pressure suggested by your vehicle manufacturer and the recommended air pressure on the tire for the load you are carrying.
WHAT DOES THE LETTER AFTER THE TIRE SIZE MEAN?
The letter is the load rating (load carrying capacity) of the tire. When purchasing tires it is important to choose tires with a load rating equal to (or greater than) the load rating of your original tires, or verify that they are sufficient for the weight of your vehicle.
WHAT IS THE KG OR KEDGE GRIP?
Kedge Grip provides additional traction in slippery conditions. Kedge Grip is a traction additive that we blend into the rubber compound. Kedge Grip consists of a crushed walnut shell and crushed glass particles that work in a two-fold manner. As the tire wears down, the walnut shell is designed to displace from the rubber leaving a small (1mm) pit or void that provides additional traction edges (micro-siping). The crushed glass is designed to stay in place longer providing additional grit and grip on the surface of the tread. With the additional open area on the tread, the tire will wear about 5% to 10% faster than a tire without Kedge Grip, but this is the trade-off for better winter traction.
I HAVE MOUNTED MY TIRES AND NOW MY TRUCK FEELS LIKE IT WANDERS ON THE ROAD?
This a fairly common situation on some trucks especially if you have never had aggressive All-Terrain of Mud-Terrain tires before. It is called Tread Walking and is caused by the open valley areas between the tread blocks and tread depth. The tread is essentially flexing with the road causing a floating feel. The first thing to do is make sure that the tires are inflated to the proper PSI for your vehicle that is listed on the label on the inside of your driver's side door. This is your starting point. DO NOT inflate the tires to the max PSI on the tire. Once you have the tires inflated to the manufacturer's suggested PSI, drive the vehicle to see if you still notice the tread walking. If you do, try adjusting your air pressures up 5lbs -or- down 5lbs, each vehicle will react differently. Once you have them adjusted and comfortable the tires will go through several heat cycles and the tread walking tends to diminish over time. Remember if you are towing a trailer you will also have to adjust your air pressures for the additional weight.
CAN I SEND YOU MY TIRES TO BE REMOLDED?
Due to the cost of shipping, it is not cost effective to ship your tires, have them remolded, and then shipped back.
CAN I AIR THESE TIRES DOWN?
Airing the tires down will void any warranty, however, 4 Wheels and a Motor tested our 31x10.50R15 aired down without any problems and many of our customers do this without any problems. The tires will perform like a new tire.
WHAT TIRE PRESSURE (PSI) SHOULD I BE RUNNING IN MY TIRES?
You should be following the vehicle manufacturer's recommended tire pressure for your vehicle as shown on the vehicle (typically on the driver's side door frame). If you will be carrying a heavy load you may use the maximum PSI recommended on the sidewall of the tire. NEVER exceed the maximum PSI as shown on the sidewall of the tire.
HOW DO CHANGES IN AIR PRESSURE AFFECT MY TIRE AND ULTIMATELY MY DRIVING EXPERIENCE?
Temperature: Air pressure is affected by temperature, typically 1 lb. PSI for every 10 degrees Fahrenheit. This means that a tire inflated at 35 PSI at 80 degrees Fahrenheit in July could lose 6 PSI in December at 20 degrees. It is recommended to check your tire pressure a minimum of once a month and it is good to check the air pressure every time you fuel the vehicle.
Pressure Loss: Tires are carefully designed to contain air but over time some air leaks through the tire itself, the valve core and rim. Typical leakage can be about 1 PSI per month. In the event your tire is damaged, tires and wheels may have more leakage. Therefore, air pressure should be checked as often as possible. Check the cold inflation pressures in all your tires, including the spare, at least once a month.
Inflation: DRIVING ON ANY TIRE THAT DOES NOT HAVE THE CORRECT INFLATION PRESSURE IS DANGEROUS. Any under-inflated tire builds up excessive heat that may result in sudden tire failure. Underinflation can cause many tire related problems. Under inflation results in an overloaded tire resulting in decreased fuel economy, sluggish handling, and excessive shoulder wear, and also causes heat buildup which can result in catastrophic tire failure! Therefore, use a reliable air gauge to check tire pressure.
WHY DON'T YOU OFFER A BALANCING WARRANTY WITH YOUR TIRES?
In looking at light truck tires for the on/off-road market, tire companies, in general, do not offer a balancing warranty with their tires (BFG, Toyo, Nitto, or any other manufacturer). At TreadWright we pre-static balance all our light truck tires (the 19.5" rim diameter sizes are excluded from this) less than 4oz here at the factory prior to the remolding process. In this way, we work to ensure the best balance possible using the Static setting when the tires are mounted and balanced for your vehicle. Each tire/wheel combination will balance differently so at times they may take between 1oz and 8oz to balance at installation.
HOW TO BALANCE A TREADWRIGHT TIRE
Unbalanced tires can lead to uneven wear, vibration, and potentially unsafe driving conditions. Treadwright Tires recommends you have your wheels balanced every 3,000 - 6,000 miles. We recommend static balancing. Due to our aggressive lugs and that we static balance our tires during production, static balancing is the best option. Click here for more information on static balancing.
I HAVE PATCHES ON MY TIRE
During the remold process, our technicians inspect all the tires with our state of the art NDT (Non-Destructive Testing) machines to try and find weak points in the casing. Once and a while our technicians will find casings that are deemed repairable. These casings are plugged and sealed with our with our Inc-Tech Patches. Once the patch is applied it will go through the normal manufacturing process. All patches go through the same mold curing process as the tread. The patches do not affect the integrity or weight of the tire. It must be noted that patches are commonly found in remolded and retreaded tires. If you would like to swap out a tire for one without a patch all restocking fees apply.
HOW DOES SHIPPING WORK?
Shipping is done via FedEx Ground for the majority of our customers. Shipping times are not guaranteed but typically run 4-6 business days from the date of shipment. All deliveries are made without a required signature. You may call and place your order over the phone if you'd like your order to be Signature Required, however, additional fees will apply. You will be emailed a shipping notification as well as tracking information from FedEx when your order has shipped. If the tires are in stock when you order them, it will typically take approximately 4-6 business days for delivery to most cities in the continental US. Please allow 1-3 days processing time before your order is able to be shipped.
I HAVE RUBBER COMING OFF AT THE RIM?
This is what is called "Flash". Flash is created when rubber extends past the buff line of the tire. On a Bead-2-Bead remolded tire the recycled casing is buffed from the edge of the bead line, across the inner sidewall, across the tread, and down the outer sidewall to the bead edge. The rubber inside the bead is not buffed or replaced and is the original rubber. Flash is the rubber that extends past the mold line and is unable to adhere to the non-buffed area. This is simply a cosmetic issue only and the excess rubber can be trimmed off with a razor blade.
PART OF THE RUBBER TREAD IS COMING OFF AT THE SEAM?
With a remolded tire the recycled casing‘s rubber is “Buffed” or ground off of the tire to ensure proper bonding of the new rubber. This buff line extends part way down the shoulder or sidewall of the tire. When the new rubber is applied a thin veneer is applied to the edge of the “Buff Line.” This is simply a cosmetic issue common with Non-Bead-2-Bead tires. Sometimes with a tread only remold you will see some of the buff marks at the buff line on the recycled casing or you have a little extra non-bonded rubber known as "Flash". The lifting of the Flash can sometimes occur appearing that the rubber is coming off but it is only a cosmetic thin layer of rubber pressed out from the mold. This is not a structural issue with the tire and is only cosmetic.
REPAIRING THE TIRES?
All of our tires start out as a used casing. Some of these casings do require repairs and/or patching to ensure a safe second life to the tire. We repair all tires in strict accordance with RMA recommended practices. If during the course of the life of the tires, you develop a nail hole or other repairable leak, TreadWright tires should be repaired like any other new tire using a plug/patch system, repairing the tire from the inside out.